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Let’s face it: The residential phone line is on the verge of suffering the same fate as the 8-track tape. Anyone who doesn’t know what an 8-track tape is most assuredly uses a cell phone—and only a cell phone—to communicate. Email takes too long. And younger generations don’t even use the actual phone part of their cell phones.

The reality is that if you want to communicate with a very large segment of the U.S. population, you have to text. This explains why everyone is doing it. Doctors, dentists, veterinary practices, hair salons, airlines, car dealerships—businesses that make appointments—all send text reminders. Schools notify parents of school cancellations by texts. Hotels offer “virtual concierge” services entirely by texts. Retailers offer special discounts via texts. Should your business jump on the text message bandwagon? Maybe. The reward is high, but so is the risk.Continue Reading To Text or Not to Text? That Is the Question

On March 31, 2016, the Federal Communications Commission (FCC) adopted a Notice of Proposed Rulemaking (NPRM) that proposed to establish new privacy guidelines for broadband Internet service providers (ISPs).1 The FCC designed the proposal to “ensure broadband customers have meaningful choice, greater transparency and strong security protections for their personal information collected by ISPs.”2 To accomplish this goal, the NPRM proposes to apply the privacy requirements of Section 222 of the Communications Act3 to ISPs that offer broadband Internet access service (or, in the NPRM’s terminology, “BIAS”).4 The FCC asserted that applying the privacy requirements set forth in Section 222 would “give broadband customers the tools they need to make informed decisions about how their information is used by their ISPs and whether and for what purposes [their information may be shared] with third parties.”5
Continue Reading ISPs Could Face New Privacy Regulations Under FCC Proposed Rulemaking

The Internet has transformed the ways that we access, consume, and use information. For years, debates have raged in both the United States and Europe over so-called “network neutrality”—the extent to which the government should require entities that provide Internet access services to treat the content that they transmit equally. In the past several months, there have been significant events with regard to network neutrality laws in the U.S. and the EU. Regulators in both jurisdictions have promulgated sweeping rules that impose new obligations on companies that operate in the telecommunications sector. This article provides an overview and high-level comparison of the new legal framework in both jurisdictions, and offers some key takeaways for companies affected by network neutrality laws on both sides of the Atlantic.
Continue Reading The FCC’s Open Internet Order and the EU’s Network Neutrality Regulation: A Comparison and Key Takeaways for Players in the Telecommunications Sector

ThinkstockPhotos-504041382-webThe Federal Communication Commission’s (FCC’s) newly promulgated Open Internet rules (2015 rules)—also known as the net neutrality rules—went into effect on June 12, 2015.1 The new rules apply specifically to broadband Internet access service providers, and not to Internet content, application, and device providers (edge providers). Nonetheless, by design, the rules will have a potentially far-reaching impact on edge providers’ and consumers’ rights and the avenues for redress in the face of harm inflicted by broadband providers. To date, the FCC has yet to receive any formal complaints from companies, though those may well be in the offing, according to some media reports and public statements.2
Continue Reading FCC Open Internet Rules Contain Important New Privacy, Data Security, and Transparency Measures

ThinkstockPhotos-503916682-webOn July 10, 2015, the Federal Communications Commission (FCC) released its long-anticipated Declaratory Ruling and Order1 addressing twenty-one petitions and requests seeking clarification of, and relief from, various provisions of the Telephone Consumer Protection Act (TCPA) and the FCC’s implementing regulations.2 The order provides some much-needed clarity in certain areas, but commentators have generally concluded that the order has broadened the reach of the TCPA and inserted uncertainty in other areas, making calling or texting consumers an increasingly risky business practice.
Continue Reading FCC Issues Omnibus TCPA Declaratory Ruling and Order Addressing Numerous Issues Regarding Calling and Texting Consumers

Making a splash with its first-ever data security enforcement actions, the Federal Communications Commission (FCC) entered uncharted waters late last year by aggressively asserting its role in safeguarding consumer information. In the fall of 2014, for the first time, the FCC took administrative enforcement action in two instances against telecommunications carriers that misused data, misrepresented their data security efforts, and failed to appropriately secure customer data. The FCC’s efforts demonstrate that it believes it has a role to play in the wider privacy landscape, even as the Federal Trade Commission (FTC) has thus far taken the lead on privacy and data security enforcement.1
Continue Reading FCC Dives into Privacy and Data Security Enforcement