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On April 21, 2025, the Federal Trade Commission (FTC) announced that it had filed a complaint against Uber Technologies, Inc. and Uber USA LLC (collectively, Uber), a rideshare and delivery company. Among other things, the FTC alleges in its complaint that Uber violated Section 5 of the FTC Act and the Restore Online Shoppers’ Confidence Act (ROSCA) by charging consumers for its Uber One subscription service without their consent and making it difficult for users to cancel the service despite its “cancel anytime” promises.Continue Reading FTC Files Consumer Protection Complaint Against Uber for Deceptive Billing and Cancellation Practices

On December 10, 2024, President-elect Trump named FTC Commissioner Andrew Ferguson as next Chairman of the Federal Trade Commission (FTC), replacing Chair Lina Khan on January 20, 2025. As a Senate-approved sitting Commissioner, he will not need Senate approval to assume the role of Chairman. President-elect Trump also named Mark Meador as a Commissioner to fill the slot currently occupied by Chair Khan. Meador is a former staff member for Senator Mike Lee (R-UT). He has experience serving at the FTC, having spent five years at the beginning of his career working on antitrust cases at the agency.Continue Reading Shaping Consumer Protection: What to Expect from Incoming Chairman Ferguson’s FTC

On December 2, 2024, the Federal Trade Commission (FTC) announced it had filed a complaint against GOAT, an online retailer of sneakers, apparel, and accessories. In the complaint, the FTC alleged, among other things, that GOAT failed to honor its “Buyer Protection” policy for consumers who received deficient products. The FTC also alleged that GOAT failed to offer consumers whose products were delayed beyond the promised delivery period a clear and conspicuous way to consent to the delay or cancel the order in exchange for a refund. Furthermore, the FTC alleged that consumers were forced to repeatedly contact customer service for relief, and often received inadequate refunds.Continue Reading FTC Files Consumer Protection Complaint Against GOAT

On August 14, 2024, the Federal Trade Commission (FTC) issued a final rule that prohibits publishing or trading in fake or misleading consumer reviews and testimonials, or engaging in other related deceptive promotional tactics. Notably, under the FTC’s new rule, the commission will be authorized to seek civil penalties against violators.Continue Reading FTC Issues Final Rule Banning Fake and Misleading Consumer Reviews and Testimonials

The Federal Trade Commission (FTC) recently announced two proposed settlement agreements (in the form of a stipulated order)1 (the “consent orders”) with Monument, Inc., an alcohol addiction treatment service, and Cerebral, Inc., a subscription-based online health care treatment service, signaling the FTC’s continued commitment to pursue digital health companies that the FTC believes have improperly used or disclosed consumers’ health information. The complaints focus on the companies’ disclosure of consumers’ health information to advertising platforms without the consumers’ consent, as well as Cerebral’s alleged failure to honor its “easy” subscription cancellation promises. Of note, the FTC complaint against Cerebral named its CEO personally liable for his alleged involvement with the counts raised in the complaint. The CEO has not agreed to a settlement and the case will proceed in the district court.Continue Reading FTC Announces Proposed Settlement Agreements with Two Digital Health Companies for Disclosing Consumers’ Health Information to Third-Party Advertisers, Among Other Violations

On October 27, 2023, the Federal Trade Commission (FTC) announced it is amending the Safeguards Rule of the Gramm-Leach-Bliley Act (GLBA) to include a requirement for non-bank financial institutions to report certain data breaches and other security events to the agency.Continue Reading FTC Amends Safeguard Rule with Requirement for Non-Banking Financial Institutions to Report Data Security Breaches

Last week, the Federal Trade Commission (FTC) announced a proposed rule that would regulate a broad range of “junk fees” in consumer goods and services, from resort fees associated with travel and lodging, to delivery fees associated with meal and grocery delivery, to convenience fees associated with financial services (the proposed rule). The proposed rule would generally prohibit the omission of mandatory fees from advertised prices. If finalized, violations of the proposed rule could result in civil penalties of up to $50,120 per violation. The public has 60 days to comment after the proposal is published in the Federal Register.Continue Reading FTC Seeks Comments on Proposed Rule Requiring Disclosure of Fees in Consumer Goods and Services